Imagine the potential increased level of employee engagement and morale that could be achieved by assessing a company’s kindness factor through Kindness Audits.
Learn how to design and conduct a kindness audit, a low-cost and high-reward assessment method that helps librarians examine barriers to library services and spaces through a user experience lens. Varying methods for kindness audits, lessons learned, and suggestions for identifying and implementing low-cost improvements for library spaces and services, will all be discussed.
Below are our slides from the presentation.
This post is a lot longer than what is normally published on this blog, but both Jessica and I want to make as much of the virtual session presentation we gave for ACRL 2015 available as we can.
This post is identical to the one published on my presentation partner’s blog.
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